SERVICE  POLICIES AND PROMISES  

Please take a moment to review our policies and promises to our clients and community using our services  . 


PROMISES

Conversation: Free consultations are provided to each new client. Before receiving services we will start with a conversation assessing your needs and goals. 

Love:  Every appointment will provide quality client centred services based on your unique needs and wants. 

Beauty: We will define beauty through your standards of  true beauty. We are committed to the process of supporting your beauty goals and expressions. 

Patience: Sometimes the process can be scary. Trying a new red lipstick, getting a new hair cut or sharing your art in front of a room full of people. All very scary. We will be patient with you and hold your hand as we try new things and take risks together. 

No Judgment:  Services and workshops will be affirming. We understand that everyone is unique and different. Our role is to help you express that difference. We want to support you in insuring that who you are inside shines on the outside.  

Authentic: Services and workshops will remain sincere and inline with the purpose of NiaZamar to support the empowerment and beauty of everyday people. All services will adhere to the Mission and Vision guidelines. 

Follow-up: With a commitment to support all clients before, during and after follow-up is an important aspect of NiaZamar services. We are artist invested in building community, which means continuing the support and conversation between services. Please feel free to contact us with questions, we sincerely want to help. 

 

POLICIES

Travel: All mobile appointments are subject to a $30 travel fee within the city of Toronto.  Bookings outside of Toronto will be charged a travel cost based on the cost of transportation ( IE. Taxi) 

Late Policy: 30 minutes grace is offered. At the discretion of your artist the appointment may be canceled and the cancelation policy is implemented.  

Cancelation Policy: Cancelation must be 24hours prior to the appointment. 25% of the original appointment cost will be charged to your next appointment for late cancelation. 

Event Bookings (5+ hours) : Services will be booked at there usual price per service, with an additional per hour rate. Time and a half will be incorporated for Holiday bookings. 

Bridal & large group bookings: Brides, wedding parties and group bookings will be invoiced in advance. The price will be determined at a per service rate. Discounts are available for Make-up and hair packages. A 50% deposit will be required in advance. Bridal packages include a complementary trial.

Workshops: Workshop registrations are non-refundable but can be applied as an educational credit to another class.